Explain that the lower cost is due to lower overhead and living costs in Moldova, not lower quality. Materials and techniques are the same, dentists are well-trained, but everything from rent to salaries is lower in Moldova, meaning treatment fees can be lower. Reiterate no compromise on quality
Yes, describe training of dentists (maybe mention the dental university’s high standards – even recognized by Dental Board of California , if relevant), modern equipment, same implant brands etc. Possibly cite that Moldova is internationally recognized in medical tourism and even leads international councils to reinforce that it’s on par globally
Reassure about safety: sterilization standards, clinic is licensed, follows EU protocols, hundreds of foreign patients treated safely. Also, politically stable and safe environment for visitors. You could mention many foreigners come (70% of patients are foreigners as per stat) – implying it’s a normal practice.
Provide typical durations: e.g., for one implant, maybe 5-7 days (including initial consultation and fitting a temporary crown), then return after 3-6 months for 1 week for final crown. For veneers, maybe 5-7 days for a full set of veneers, etc. Give ranges and assure that the clinic tries to minimize required visits (like Dentus Dentino claimed they do All-on-4 in 4 days vs 7) . If the clinic offers immediate loading implants or etc., mention it.
Explain the aftercare: warranty (e.g., if an implant fails, what then? Perhaps they offer to redo free of charge), and how the patient can get in touch. Possibly they can visit an Italian dentist for minor fixes and the clinic may reimburse if under warranty (some clinics do that). Clarify the process: “In caso di problemi post-operatori, contattaci subito. Valuteremo la situazione: se è necessaria una correzione, ti assisteremo – può voler dire tornare per sistemare gratuitamente, oppure trovare una soluzione con un nostro partner in Italia. Fortunatamente, casi del genere sono rari.
Il primo passo è contattarci (richiedere un preventivo). Ti chiederemo magari di inviarci via email una panoramica dentale se l’hai, e le tue esigenze. Il nostro primario preparerà un piano di trattamento e preventivo. Poi insieme fisseremo le date del viaggio e ti aiuteremo a organizzarlo.” Essentially, describe the process from contact to arriving.
Inform about payment schedule: e.g., often an initial deposit or payment for lab work, then rest at completion. Mention if they accept bank transfer, credit cards, cash, etc., and if there are financing options. Also mention that all payments will have invoices for tax purposes.
Yes, as mentioned, with proper invoice (maybe translated if needed), they can be declared in tax return. Provide assurance that you give all necessary documentation.
8. “Serve un interprete? Devo conoscere l’inglese o il rumeno?” – No, since staff speaks Italian (point out again). So communication is easy.
Detail the warranty length and terms (e.g., implants have lifetime material warranty from manufacturer and clinic gives 5-year on the work, crowns maybe 2-year etc.). List a few major warranty terms.
Address that local anesthesia is used for treatments just like anywhere, and sedation is available if they are anxious. Pain management and patient comfort are top priorities.
Certainly, and you can assist with travel arrangements for them too (if that’s often asked)
